Frequently asked questions

What is the return policy?How do I add a new question?


  • You can return any eligible item within 30 days from the date the package was delivered.
  • Return shipping and handling fees are FREE when you submit a return request on MAGfashion.shop if you choose to receive your refund as MAGfashion.shop credit.
  • If you choose to receive your refund to your original payment method, the cost of a prepaid return shipping label is deducted from the amount of your refund.
  • If returning a gift, you can choose to receive MAGfashion.shop credit. Original shipping charges will not be refunded unless the return was a result of our error.
  • If the goods you purchase do not meet a legal guarante that applies to you, MAGfashion.shop will always provide the rememdy that you are entitled to! Depending on your local laws this may include a refund, replacement, repair or compensation.
  • A Trust & Safety Fee is charged per each order and is non-refundable in case of a return.




What items can be returned?


  • We offer free, easy returns on all items except intimates (shapewear, bras, undies, tights), customizable merchandise and items marked as final sale.
  • Items must be returned in their original condition (new, unused, unworn, unwashed). Damaged or used items cannot be returned.
  • We do not accept shoes returned with postage stickers on the original shoebox. When shipping returns, shoeboxes must be placed inside a larger packaging box.
  • Free gifts are non-refundable.




How long do I have to return an item?


  • All returns must be initiated and shipped out within 30 days from when the item was delivered.




How do I exchange an item?


At this time we do not process exchanges. Since returns are free, you can place a new order and return the unwanted item.





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