Frequently asked questions
What is the return policy?How do I add a new question?
- You can return any eligible item within 30 days from the date the package was delivered.
Return shipping and handling fees are FREE when you submit a return request on MAGfashion.shop if you choose to receive your refund as MAGfashion.shop credit.
If you choose to receive your refund to your original payment method, the cost of a prepaid return shipping label is deducted from the amount of your refund.
If returning a gift, you can choose to receive MAGfashion.shop credit. Original shipping charges will not be refunded unless the return was a result of our error.
If the goods you purchase do not meet a legal guarante that applies to you, MAGfashion.shop will always provide the rememdy that you are entitled to! Depending on your local laws this may include a refund, replacement, repair or compensation.
A Trust & Safety Fee is charged per each order and is non-refundable in case of a return.
What items can be returned?
- We offer free, easy returns on all items except intimates (shapewear, bras, undies, tights), customizable merchandise and items marked as final sale.
Items must be returned in their original condition (new, unused, unworn, unwashed). Damaged or used items cannot be returned.
We do not accept shoes returned with postage stickers on the original shoebox. When shipping returns, shoeboxes must be placed inside a larger packaging box.
Free gifts are non-refundable.
How long do I have to return an item?
- All returns must be initiated and shipped out within 30 days from when the item was delivered.
How do I exchange an item?
At this time we do not process exchanges. Since returns are free, you can place a new order and return the unwanted item.